Transcription: You should stay positive and offer a solution. Again, it's a good idea to give positive answers to potentially negative questions. I noticed you attended a special school for the hearing impaired. Yes. Were you able to handle the phone work that this job requires? Well, I do have a hearing loss, but the only thing I need to do is to turn up the phone volume, and I have Absolutely no problems. I don't need any special equipment. Great. Well, you shouldn't have any problem here. Amy did the right thing by showing Mr. Tyler that her hearing disability could be accommodated very easily.
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